Refund policy

Returns & Refunds

Avelisvora
Burgstraße 28, 69121 Heidelberg, Germany
Email: info@avelisvora.store
Phone: +49 9181805883

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@avelisvora.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A system must be returned complete and, where possible, in its original packaging; a shower that has been plumbed in or wired in, or a cabin installed, cannot be returned under the right of withdrawal. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Wear and consumable parts — hoses, inlet filters, cartridges, seals, LED and electronic modules — wear with use. Limescale damage where no inlet filter or softening is used in a hard-water area, and damage from inadequate supply pressure, are not warranty defects.